News

Are there any 4KVM 4K Video modules available or future updates planned for past home cinema models?

Imported from the Zendesk Help Center (created 2021-04-12). The 4KVM board is no longer in our inventory or available from any alternative sources that we are aware of, and there are no updates planned for past home cinema models. It may be helpful to know that the 4KVM video module was designed solely to partner…

Can you recommend a 4K UHD disc player in the absence of a Primare option?

Imported from the Zendesk Help Center (created 2021-04-12). If you can’t find an OPPO UDP-203 or 205 on the used market at a reasonable price, we like: Panasonic DP-UB9000 (possibly the best for video, with wide range of HDR options, but no SACD or DVD-A playback) Sony UBP-X1100ES (possibly the best for sound, with SACD…

Is Dolby Atmos playback possible from Primare BD32 and BD32 MKII universal disc players?

Imported from the Zendesk Help Center (created 2021-02-17). Both the Primare BD32 and BD32 MKII universal disc players utilise HDMI 1.4 video output stages, making them compatible with any Atmos enabled receiver and processor for playback of Atmos encoded discs if the following steps are taken: Connect the player using HDMI to any Atmos enabled…

What are the HDMI and related video specifications for the SPA25 Prisma and SP25 Prisma?

Imported from the Zendesk Help Center (created 2022-12-09). Primare’s home cinema line, featuring the SPA25 Prisma multi-channel integrated amplifier and SP25 Prisma multi-channel preamplifier processor, is crafted with precision to deliver an exceptional home cinema experience for both cinephiles and audiophiles. Every design choice reflects a balance between cutting-edge technology and real-world usability.   Thoughtful…

Blind Factory Reset for SP/SPA 20-32 and DVD30 Models

Imported from the Zendesk Help Center (created 2022-02-14). SP/SPA 20-32 and DVD30 Models Blind Factory Reset   SPA20 and SPA21 Press MENU button Turn the selector knob ONE click to LEFT Press ENTER on front panel of the SPA21 turn the selector knob TWO clicks to LEFT Press ENTER on front panel of the SPA21…

What plans are in place for new Primare home theatre products?

Imported from the Zendesk Help Center (created 2021-02-17). Our new range of home theatre models include: A35.8 multi-channel amplifier 8 channels, 150 watts per channel (all channels driven) XLR and RCA inputs Each pair of channels is bridgeable to mono €5000 More info SPA25 Prisma integrated amplifier 9 channel, 100 watts per channel (all channels…

How to solve dropouts with Sky Q box?

Imported from the Zendesk Help Center (created 2024-11-27). Audio dropouts on the Sky Q box can be frustrating, but there are several potential solutions to help resolve the issue. These dropouts can happen for a variety of reasons, including HDMI handshake issues, incorrect settings, or connection problems. Here are some steps you can take to…

What are the SPA25/SP25 Prisma Dirac Live Updating Instructions?

Imported from the Zendesk Help Center (created 2023-12-01).   SPA25 Prisma Dirac Live Updating Instructions Download the SPA25/SP25 Prisma Dirac firmware zip file (do not unzip the file) shown as “SPA25-Dirac…” found under the Support tab on the primare.net website product page for the respective model. Connect the SPA25/SP25 Prisma to the network using LAN/ethernet…

What are the recommendations for Dirac measurement and calibration?

Imported from the Zendesk Help Center (created 2023-09-22). Before you get started, please note the following: Dirac Live measurement and initial calibration: we have confirmed in our testing and with Dirac that there is no need or benefit in doing multiple measurements of various playback configurations. Dirac Live measures each speaker individually and with a…

What´s the logic behind the A35.8 and not a “A25.8” to partner the SP25 Prisma?

Imported from the Zendesk Help Center (created 2025-05-02). There is no significant cost savings to be realised in producing an additional unbalanced input only amplifier model. However, there is a significant cost savings in producing an unbalanced input/output 11 channel processor, that is the SP25 Prisma, when compared to a fully balanced 16 channel reference…

Why are Netflix, YouTube, and other streaming services no longer available with BD32?

Imported from the Zendesk Help Center (created 2025-01-15). Streaming services like Netflix and YouTube that there were included with the BD32, as well as the OPPO BDP-93 player upon which it is based, are no longer supported due to the age of the related applications installed on the players and with the closure of OPPO…

Troubleshooting Prisma connection stability issues

Imported from the Zendesk Help Center (created 2025-02-18). All network players or streamers, regardless of brand or model, can experience connection instability on a home network. However, the likelihood and frequency of issues can vary depending on several factors, includiing network environment, and user habits. Let’s dive into potential causes and troubleshooting steps tailored to your…