News

Why can’t TIDAL hi-res tracks be played at full resolution when using Google or Chromecast?

Imported from the Zendesk Help Center (created 2024-09-24). TIDAL made this statement after moving to FLAC playback: “Now all HiFi Plus subscribers can stream in HiRes FLAC on your Chromecast-supported devices via Google Cast within the TIDAL App. Please note, any file that is greater than 24-bit/48kHz will be streamed as 16-bit/44.1kHz if connected through…

How does Audirvana certification impact the functionality of Prisma models?

Imported from the Zendesk Help Center (created 2024-09-24). The announcement of Audirvana certification will not change the functionality of any of the Prisma models, and only signifies that they have been fully tested by Audirvana for the complete use of that sophisticated music management platform. As both Audirvana and Prisma are UPnP based, basic functionality…

What are the recommended Android App and Battery Management Settings for Primare Streaming Apps?

Imported from the Zendesk Help Center (created 2024-06-11).   With some Android mobile device settings in place, Primare APP, AIR, and Prisma playback may stop or become inconsistent. This may be because the Primare app needs to run in background to be able to play the next upcoming song. If this is not allowed due…

What is the difference between gapless and crossfade playback?

Imported from the Zendesk Help Center (created 2024-06-04). There seems to be some confusion regarding the meaning of gapless and crossfade playback.  Gapless or seamless playback is the uninterrupted playback of consecutive audio tracks, such that relative time distances in the original audio source are preserved over track boundaries on playback. This means that tracks…

What should I do if my Prisma model is not functioning properly?

Imported from the Zendesk Help Center (created 2021-04-12). First, try a simple reboot of the Prisma model by turning off and then after a few seconds turning back on the Prisma model from the back panel main AC power switch. If that does not solve the issue, perform a factory reset. This can be done…

What are the design concepts and conditions informing the Prisma network player and application design?

Imported from the Zendesk Help Center (created 2024-10-16). We continue to work to improve the Prisma application, but it may be helpful to understand the original design concepts and the current conditions of the Prisma network player platform. The Prisma bundle of network was never designed to have music streaming services such as Radio, TIDAL,…

Why Embed TIDAL and Qobuz in the Prisma App Instead of Adding Their Connect Features?

Imported from the Zendesk Help Center (created 2024-06-11). We have determined that we are unable to add TIDAL or Qobuz Connect to the Prisma platform. Adding new features or functionalities requires careful evaluation of their value, costs, and potential consequences. Adding TIDAL and Qobuz Connect to Prisma poses risks, such as potentially limiting future maintenance…

What are the latest Prisma firmware versions?

Imported from the Zendesk Help Center (created 2021-02-17). These are the latest Prisma firmware versions: Model Main Streaming Cast DSP OSD Dirac Release date   CD15 2.47 15644 1.52 – – – 16 Apr, 2026   CD35 4.13 15644 1.52 – – – 17 Aug, 2026   I15 2.95 15644 1.52 – – – 22…

How are Prisma devices updated?

Imported from the Zendesk Help Center (created 2021-02-17). OOBE (Out of Box Experience) – Prisma devices check for a new firmware on the server as soon as you initially set up or reset your device using the Google Home app. Reboot method – Prisma checks for a new firmware after restarting (turning the device off…

How do I manually initiate a Prisma update?

Imported from the Zendesk Help Center (created 2021-04-12). 1. Open the Prisma app and go to Settings > Information > System Information to check if the update has already occurred. Compare your Prisma device’s firmware version with the Current Firmware tab in this FAQ. 2.If the update hasn’t occurred, force it by rebooting the Prisma…

What remote can be used with P30 processor?

Imported from the Zendesk Help Center (created 2021-02-17). P30 can be controlled with C24 and C23 remotes by pressing AMP, but the setup menu is accessed by pressing down the BAL button and navigated with volume +/- and arrow up/down buttons.

Using Spotify Connect with Prisma Components

Imported from the Zendesk Help Center (created 2025-12-16). With Spotify Connect, you can use one device to remotely control listening on another device, such as a Prisma component, noting that all devices need to be on the same WiFi. To use Spotify Connect Open Spotify and play something. Press Connect device icon at the bottom…