How do I manually initiate a Prisma update? – Primare

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How do I manually initiate a Prisma update?

Friday, August 28th, 2026 |

Imported from the Zendesk Help Center (created 2021-04-12).

1. Open the Prisma app and go to Settings > Information > System Information to check if the update has already occurred. Compare your Prisma device’s firmware version with the Current Firmware tab in this FAQ.

2.If the update hasn’t occurred, force it by rebooting the Prisma device:

•For NP5 Prisma: Unplug and reconnect the power supply.

•For other models: Turn the AC mains power switch off and on.

3.The device will perform a full system check and install any available updates. Allow up to 10 minutes for the process, avoiding any use during this time.

4.If interrupted or stuck, simply reboot the device again.