News

Should there be a difference in sound quality between Chromecast and AirPlay?

Imported from the Zendesk Help Center (created 2021-11-18). Yes, there can be depending upon streaming service being used, and also due to the fact the source for AirPlay is your mobile device, while with Chromecast the mobile device is only the controller connecting the Prisma module directly to the streaming service over the network. This…

Is gapless playback available with Prisma?

Imported from the Zendesk Help Center (created 2021-02-17). Gapless playback is available for stored files on drives connected to the USB A input and network connected hard drives, as well as from services that provide it using AirPlay, Bluetooth, Spotify Connect, and Roon. Additionally, TIDAL and Qobuz streaming services are gapless when played back from…

What music streaming service applications support casting with the Chromecast built-in technology that is included with Prisma?

Imported from the Zendesk Help Center (created 2021-02-17). There are hundreds, including Amazon Music, Google Play, Apple Music, Spotify, and the most popular services providing higher resolution playback options, such as Tidal HiFi, Qobuz, and Deezer HiFi, with resolution up to 24/96kHz. Note: TIDAL made this statement after moving to hi-res FLAC playback: “Now all…

What can the USB A connector be used for?

Imported from the Zendesk Help Center (created 2021-02-17). USB A input on Prisma was not designed for critical listening connection or control, nor for long–term large–scale digital media music library storage. Rather for temporary, more informal listening, with a thumb or portable drive.   The reasons for this are primarily performance related. The USB A connector is not the best sounding digital…

Do you recommend a second party or after market power supply for the NP5 Prisma?

Imported from the Zendesk Help Center (created 2022-07-06). It’s hard to imagine a better sounding network player than the NP5 Prisma, in part due to the fact that it is the same circuitry we have throughout the entire Prisma range from the award winning SC15 Prisma all the way up to the PRE35 Prisma, with…

What is Prisma?

Imported from the Zendesk Help Center (created 2021-02-17). Prisma is the name for Primare’s bundle of network player technologies, bundled together to provide a complete streaming experience, and is composed of two basic elements.   The first is the Prisma application is designed to perform two essential functions: setup of any Prisma model, allowing for the…

How do I cast from a music streaming service to Prisma?

Imported from the Zendesk Help Center (created 2021-02-17). Begin by playing a track or album on the music streaming application.  Once the selection has begun to play, press on the thumbnail image of the selection at the bottom of the play window on the left.  Upon entering the larger play screen, there will be a…

How can you determine if an NP5 Prisma is an original or MK2 version?

Imported from the Zendesk Help Center (created 2022-10-04). Original NP5 Prisma units have serial numbers beginning with 81. MK2 versions have serial numbers beginning with 82.

How can the name of a Prisma device be changed?

Imported from the Zendesk Help Center (created 2024-03-21). If you have installed the Prisma devise in your network using either AirPlay or Google Home, you can make the name change in those applications. If you have not used either method, you will need to type the IP address found in the Settings menu under Information/System…

Why is one of my WiSA connected speakers losing connection?

Imported from the Zendesk Help Center (created 2023-09-20). If only one speaker loses input (as opposed to both speakers in your setup losing their input at the same time), it indicates that there may be interference of the WiSA signal. Please follow these guidelines carefully: Check if the location of your WiSA enabled device (SC15…

Is Tidal Dolby Atmos and Sony 360 playback available with Prisma models?

Imported from the Zendesk Help Center (created 2023-07-31). “When a device and/or connected playback system is not Dolby Atmos enabled, TIDAL will recognize this, and the stereo version of the track will be played. The listener will be notified with an in-app notification.” https://support.tidal.com/hc/en-us/articles/360004255778-Dolby-Atmos-Music   As Prisma is stereo or two channel PCM only, and…

What are Primare’s Recommendations for Storing and Playing Back Digital Media?

Imported from the Zendesk Help Center (created 2022-12-26). In the short guide linked below we describe how to optimally RIP your CD collection, how important the music server software is, and how to choose the right NAS for you. If you follow steps below, browsing your collection should be a great experience. Good luck!