News

What are the design concepts and conditions informing the Prisma network player and application design?

Imported from the Zendesk Help Center (created 2024-10-16). We continue to work to improve the Prisma application, but it may be helpful to understand the original design concepts and the current conditions of the Prisma network player platform. The Prisma bundle of network was never designed to have music streaming services such as Radio, TIDAL,…

Why Embed TIDAL and Qobuz in the Prisma App Instead of Adding Their Connect Features?

Imported from the Zendesk Help Center (created 2024-06-11). We have determined that we are unable to add TIDAL or Qobuz Connect to the Prisma platform. Adding new features or functionalities requires careful evaluation of their value, costs, and potential consequences. Adding TIDAL and Qobuz Connect to Prisma poses risks, such as potentially limiting future maintenance…

What are the latest Prisma firmware versions?

Imported from the Zendesk Help Center (created 2021-02-17). These are the latest Prisma firmware versions: Model Main Streaming Cast DSP OSD Dirac Release date   CD15 2.47 15644 1.52 – – – 16 Apr, 2026   CD35 4.13 15644 1.52 – – – 17 Aug, 2026   I15 2.95 15644 1.52 – – – 22…

How are Prisma devices updated?

Imported from the Zendesk Help Center (created 2021-02-17). OOBE (Out of Box Experience) – Prisma devices check for a new firmware on the server as soon as you initially set up or reset your device using the Google Home app. Reboot method – Prisma checks for a new firmware after restarting (turning the device off…

How do I manually initiate a Prisma update?

Imported from the Zendesk Help Center (created 2021-04-12). 1. Open the Prisma app and go to Settings > Information > System Information to check if the update has already occurred. Compare your Prisma device’s firmware version with the Current Firmware tab in this FAQ. 2.If the update hasn’t occurred, force it by rebooting the Prisma…

What remote can be used with P30 processor?

Imported from the Zendesk Help Center (created 2021-02-17). P30 can be controlled with C24 and C23 remotes by pressing AMP, but the setup menu is accessed by pressing down the BAL button and navigated with volume +/- and arrow up/down buttons.

Using Spotify Connect with Prisma Components

Imported from the Zendesk Help Center (created 2025-12-16). With Spotify Connect, you can use one device to remotely control listening on another device, such as a Prisma component, noting that all devices need to be on the same WiFi. To use Spotify Connect Open Spotify and play something. Press Connect device icon at the bottom…

How can a BD32 or BD32 MKII be connected directly to a multi-channel power amplifier?

Imported from the Zendesk Help Center (created 2021-11-18). Step 1 – Select Variable Volume output  Setup Menu > Audio Processing > Output Volume > Variable Selecting Variable enables volume control of the analogue line outputs. Use the VOL +/- buttons on the remote to increase/decrease the analogue audio output level (the maximum is 100 -…

Where can I find a replacement drive for BD32 and BD32 MKII?

Imported from the Zendesk Help Center (created 2021-02-17). Best option is to search online for replacement drive and laser assemblies KEM-460AAA for BD32 (Oppo BDP-93) and KEM-480AAA for BD32 MKII (Oppo BDP105).

Can the Oppo Media Control applications be used with BD32 and BD32 MKII models?

Imported from the Zendesk Help Center (created 2021-02-17). As Primare BD32 is based on this Oppo BDP93 player, you can use OPPO Remote Control application, while the BD32 MKII is based on the BDP105 so the OPPO BDP-10x Media Control application is the one to use. Be advised, these apps have not been updated since…

How do I connect the digital audio output of my new TV to a DVDi10?

Imported from the Zendesk Help Center (created 2021-02-17). You will need to find an appropriate adapter, a SCART to HDMI adapter or a small DAC to convert the optical digital output of the TV to connect to one of the analog stereo inputs of your DVDi10.

What are the design concepts and conditions informing the A35.8 design?

Imported from the Zendesk Help Center (created 2022-02-23). We have received questions and comments regarding our design choices in creating the A35.8 eight channel bridgeable home cinema amplifiers, including: Why eight channels, and not three and/or five channels? Why Hypex output modules and not UFPD technology? Why has there been a price increase? The information…