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How to submit a help or service ticket

Imported from the Zendesk Help Center (created 2021-02-25). At Primare, we are dedicated to providing the highest level of service and support. To streamline this process, we’ve developed a ticket system that connects you directly with our experts. Simply follow these steps: 1.Select the appropriate category for your request. 2.Fill in the required details. 3.Submit…

How to assign a static IP address for your Primare Prisma.

Imported from the Zendesk Help Center (created 2025-12-08). Follow the steps below to assign a static IP address for a stable and prioritised connection for your Primare Prisma. Step 1: Assign a Static IP Address to Your Primare Prisma A static IP ensures that the Prisma always gets the same address on your network, avoiding…