News

Troubleshooting network connection issues

All network players or streamers, regardless of brand or model, can experience connection instability on a home network. However, the likelihood and frequency of issues can vary depending on several factors, including network environment, and user habits. Let’s dive into potential causes and troubleshooting steps tailored to your situation.   Potential Causes 1. Wi-Fi Signal or…

Prisma device not to be discovered in apps

My Prisma device is not seen Prisma app Here are some information Note! This is a note.

The audio output sounds distorted

If you are using digital coax cable, make sure it is a cable with proper 75 ohm impedance for digital signals.

Error code in display

If your device is showing an error code in the display, take note of the code and contact your dealer or distributor who will reach out to our service team for further instructions. Error codes often indicates a electronic problem with your device. It can be related to faulty power supply, amplifier module or AC…

WiSA connected speakers losing connection

If only one speaker loses input (as opposed to both speakers in your setup losing their input at the same time), it indicates that there may be interference of the WiSA signal. Please follow these guidelines carefully: Check if the location of your WiSA enabled device (SC15 Prisma/PRE35 Prisma) is optimal: Make sure there are…

Playback stops after a few songs with Android Prisma app

If you are using an Android smartphone, it can be the Android OS that disables network activities when Prisma app is in the background or screen is closed. Please check below article how to configure battery settings in your Android device. Recommended Battery settings for Primare’s Android Apps 

What to do if a Prisma product is not functioning properly

First, try a simple reboot of the Prisma model by turning off and then after a few seconds turning back on the Prisma model from the back panel main AC power switch. If that does not solve the issue, perform a factory reset. This can be done using the remote and OLED for menu display…

Blind Factory Reset for DVD30 and all SP/SPA models

If your TV is not showing the On-Screen-Display, follow below steps to reset the settings to factory default.   SPA20 and SPA21 Press MENU button Turn the selector knob ONE click to LEFT Press ENTER on front panel of the SPA21 turn the selector knob TWO clicks to LEFT Press ENTER on front panel of…