Prisma device not to be discovered in apps

My Prisma device is not seen Prisma app

Here are some information
Note! This is a note.

Translate

You can use Google Translate to translate the contents of the Primare website. To do that, select the language you would like to translate into in the list below.

Please bear in mind, since the Google Translate is an automatically generated translation, we do not take any responsibility for errors in the text.