News

Do you have recommendations for IR extenders?

Imported from the Zendesk Help Center (created 2025-11-30). Primare IR Extender Instructions We have tested the König IR-EGGS3 powered IR extender for effective use with Primare products, noting that similar powered IR extenders we have not tested may also work effectively. Equipment König IR-EGGS3 powered IR extender 1 x 3.5mm mono female socket to 2.5mm…

Why only three feet?

Imported from the Zendesk Help Center (created 2025-07-30). Why three instead of four feet is simply a matter of the trade-off between occasional inconvenience and long-term audio performance—and can serve to illustrate Primare’s Practical Design approach, which is inspired by the Swedish concept of lagom (“laah-goam”), meaning “just the right amount.” Not too much. Not…

How can I confirm that the ethernet cable input is being used for better audio quality?

Imported from the Zendesk Help Center (created 2021-04-12). Even though WIFI will be used to connect your mobile device to the network, ethernet connection for any Prisma device takes precedence over WIFI, so if you connect the ethernet cable wired connection takes place. To confirm this, the centre network LED on the NP5 will be…

What are the differences between the original NP5 Prisma and the NP5 Prisma MK2 versions?

Imported from the Zendesk Help Center (created 2021-11-17). The NP5 Prisma MK2 network player is the latest evolution of Primare’s popular NP5 Prisma, a clever little device that provides complete Prisma network player control and connectivity technology to virtually any system with a digital input.   The development of the new model was necessitated primarily…

Do Primare amplifiers need external power conditioner?

Imported from the Zendesk Help Center (created 2021-11-18). Need is maybe the wrong word. We believe that every system will benefit from optimal setup and operating conditions. For example, our amps will sound best when the partnering speakers are set up to perform at their best in the given acoustic environment. Similarly, the better the…

Are digital outputs fixed or are they variable, allowing for volume control?

Imported from the Zendesk Help Center (created 2021-11-18). Only NP5 has variable volume on digital output. All other models are 0dBFS (as it should be 😉  ​Note: due to Google requirements, volume control had to be added to NP5 Prisma digital outputs, since those are the only outputs.   

Why does Primare not use aptx or aptxHD Bluetooth?

Imported from the Zendesk Help Center (created 2021-11-18). Given the sound quality limitations of BT connectivity, we anticipate that it will be used for only the most casual listening experiences, and given the ease of connection and performance potential of the other connection systems offered on the Prisma platform, AirPlay, Spotify Connect, and, in particular,…

Should there be a difference in sound quality between Chromecast and AirPlay?

Imported from the Zendesk Help Center (created 2021-11-18). Yes, there can be depending upon streaming service being used, and also due to the fact the source for AirPlay is your mobile device, while with Chromecast the mobile device is only the controller connecting the Prisma module directly to the streaming service over the network. This…

Is gapless playback available with Prisma?

Imported from the Zendesk Help Center (created 2021-02-17). Gapless playback is available for stored files on drives connected to the USB A input and network connected hard drives, as well as from services that provide it using AirPlay, Bluetooth, Spotify Connect, and Roon. Additionally, TIDAL and Qobuz streaming services are gapless when played back from…

What music streaming service applications support casting with the Chromecast built-in technology that is included with Prisma?

Imported from the Zendesk Help Center (created 2021-02-17). There are hundreds, including Amazon Music, Google Play, Apple Music, Spotify, and the most popular services providing higher resolution playback options, such as Tidal HiFi, Qobuz, and Deezer HiFi, with resolution up to 24/96kHz. Note: TIDAL made this statement after moving to hi-res FLAC playback: “Now all…

What can the USB A connector be used for?

Imported from the Zendesk Help Center (created 2021-02-17). USB A input on Prisma was not designed for critical listening connection or control, nor for long–term large–scale digital media music library storage. Rather for temporary, more informal listening, with a thumb or portable drive.   The reasons for this are primarily performance related. The USB A connector is not the best sounding digital…

How can you determine if an NP5 Prisma is an original or MK2 version?

Imported from the Zendesk Help Center (created 2022-10-04). Original NP5 Prisma units have serial numbers beginning with 81. MK2 versions have serial numbers beginning with 82.