News

What should I do when an Error code is displayed on my device?

Q: What should I do when an Error code is displayed on my device? A: If an error code is displayed in your device’s display, please check this article: Error code in display

How can the name of a Prisma device be changed?

If you have installed the Prisma devise in your network using either AirPlay or Google Home, you can make the name change in those applications.  If you have not used either method, you will need to type the IP address found in the Settings menu under Information/System information in the Prisma application. Once you have…

How are Prisma devices updated?

Q: How are Prisma devices updated? A: OOBE (Out of Box Experience) Prisma devices check for a new firmware on the server as soon as you initially set up or reset your device using the Google Home app. Reboot method Prisma checks for a new firmware after restarting (turning the device off and turning on…

Varför startar inte Prisma modulen?

Detta är en FAQ om PRISMA