News

What are the SPA25/SP25 Prisma Dirac Live Updating Instructions?

Imported from the Zendesk Help Center (created 2023-12-01).   SPA25 Prisma Dirac Live Updating Instructions Download the SPA25/SP25 Prisma Dirac firmware zip file (do not unzip the file) shown as “SPA25-Dirac…” found under the Support tab on the primare.net website product page for the respective model. Connect the SPA25/SP25 Prisma to the network using LAN/ethernet…

What are the recommendations for Dirac measurement and calibration?

Imported from the Zendesk Help Center (created 2023-09-22). Before you get started, please note the following: Dirac Live measurement and initial calibration: we have confirmed in our testing and with Dirac that there is no need or benefit in doing multiple measurements of various playback configurations. Dirac Live measures each speaker individually and with a…

What´s the logic behind the A35.8 and not a “A25.8” to partner the SP25 Prisma?

Imported from the Zendesk Help Center (created 2025-05-02). There is no significant cost savings to be realised in producing an additional unbalanced input only amplifier model. However, there is a significant cost savings in producing an unbalanced input/output 11 channel processor, that is the SP25 Prisma, when compared to a fully balanced 16 channel reference…

Why are Netflix, YouTube, and other streaming services no longer available with BD32?

Imported from the Zendesk Help Center (created 2025-01-15). Streaming services like Netflix and YouTube that there were included with the BD32, as well as the OPPO BDP-93 player upon which it is based, are no longer supported due to the age of the related applications installed on the players and with the closure of OPPO…

Troubleshooting Prisma connection stability issues

Imported from the Zendesk Help Center (created 2025-02-18). All network players or streamers, regardless of brand or model, can experience connection instability on a home network. However, the likelihood and frequency of issues can vary depending on several factors, includiing network environment, and user habits. Let’s dive into potential causes and troubleshooting steps tailored to your…

How to submit a help or service ticket

Imported from the Zendesk Help Center (created 2021-02-25). At Primare, we are dedicated to providing the highest level of service and support. To streamline this process, we’ve developed a ticket system that connects you directly with our experts. Simply follow these steps: 1.Select the appropriate category for your request. 2.Fill in the required details. 3.Submit…

How to assign a static IP address for your Primare Prisma.

Imported from the Zendesk Help Center (created 2025-12-08). Follow the steps below to assign a static IP address for a stable and prioritised connection for your Primare Prisma. Step 1: Assign a Static IP Address to Your Primare Prisma A static IP ensures that the Prisma always gets the same address on your network, avoiding…