How to assign a static IP address for your Primare Prisma.

Imported from the Zendesk Help Center (created 2025-12-08).

Follow the steps below to assign a static IP address for a stable and prioritised connection for your Primare Prisma.

Step 1: Assign a Static IP Address to Your Primare Prisma

A static IP ensures that the Prisma always gets the same address on your network, avoiding conflicts or interruptions.

Access Your Router’s Admin Interface

1. Connect to Your Router:

• Use a device connected to your home network (via Wi-Fi or Ethernet).

• Open a browser (Chrome, Safari, Edge, etc.).

• Enter your router’s IP address into the address bar. Common IPs are:

• 192.168.1.1

• 192.168.0.1

• 10.0.0.1

• Check your router manual or the label on the back of your router if unsure.

2. Log In:

• Enter your username and password.

• Default credentials are often admin / password. Change them if they’re still default.

Find and Reserve an IP for Prisma

1. Locate Connected Devices:

• Navigate to a section like:

DHCP Clients

Device List

Connected Devices

• Find your Primare Prisma device in the list.

• Look for its device name (e.g., Prisma) or MAC address (usually printed on your Prisma or visible in the Prisma app).

2. Reserve an IP Address:

• Click on the Prisma device or its settings in the list.

• Select “Reserve IP” or “Set Static IP.”

• Assign an unused IP within your network’s range. Example:

• If your router’s IP is 192.168.1.1, assign Prisma 192.168.1.100.

• Save your changes.

3. Reboot Prisma and Router:

• Restart the router and Prisma to ensure the new static IP is applied.

Step 3: Test and Confirm

1. Check the Static IP:

• Open the Prisma app or web interface and verify that it is using the static IP you assigned.

2. Monitor Streaming Performance:

• Play a track and observe whether dropouts or instability persist.

• Use a speed test tool like fast.com to ensure your connection is strong during streaming.

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