News

How do I cast from a music streaming service to Prisma?

Imported from the Zendesk Help Center (created 2021-02-17). Begin by playing a track or album on the music streaming application.  Once the selection has begun to play, press on the thumbnail image of the selection at the bottom of the play window on the left.  Upon entering the larger play screen, there will be a…

How can the name of a Prisma device be changed?

Imported from the Zendesk Help Center (created 2024-03-21). If you have installed the Prisma devise in your network using either AirPlay or Google Home, you can make the name change in those applications. If you have not used either method, you will need to type the IP address found in the Settings menu under Information/System…

Why is one of my WiSA connected speakers losing connection?

Imported from the Zendesk Help Center (created 2023-09-20). If only one speaker loses input (as opposed to both speakers in your setup losing their input at the same time), it indicates that there may be interference of the WiSA signal. Please follow these guidelines carefully: Check if the location of your WiSA enabled device (SC15…

Is Tidal Dolby Atmos and Sony 360 playback available with Prisma models?

Imported from the Zendesk Help Center (created 2023-07-31). “When a device and/or connected playback system is not Dolby Atmos enabled, TIDAL will recognize this, and the stereo version of the track will be played. The listener will be notified with an in-app notification.” https://support.tidal.com/hc/en-us/articles/360004255778-Dolby-Atmos-Music   As Prisma is stereo or two channel PCM only, and…

What are Primare’s Recommendations for Storing and Playing Back Digital Media?

Imported from the Zendesk Help Center (created 2022-12-26). In the short guide linked below we describe how to optimally RIP your CD collection, how important the music server software is, and how to choose the right NAS for you. If you follow steps below, browsing your collection should be a great experience. Good luck!  

How does Audirvana certification impact the functionality of Prisma models?

Imported from the Zendesk Help Center (created 2024-09-24). The announcement of Audirvana certification will not change the functionality of any of the Prisma models, and only signifies that they have been fully tested by Audirvana for the complete use of that sophisticated music management platform. As both Audirvana and Prisma are UPnP based, basic functionality…

What are the recommended Android App and Battery Management Settings for Primare Streaming Apps?

Imported from the Zendesk Help Center (created 2024-06-11).   With some Android mobile device settings in place, Primare APP, AIR, and Prisma playback may stop or become inconsistent. This may be because the Primare app needs to run in background to be able to play the next upcoming song. If this is not allowed due…

What is the difference between gapless and crossfade playback?

Imported from the Zendesk Help Center (created 2024-06-04). There seems to be some confusion regarding the meaning of gapless and crossfade playback.  Gapless or seamless playback is the uninterrupted playback of consecutive audio tracks, such that relative time distances in the original audio source are preserved over track boundaries on playback. This means that tracks…

Why can’t TIDAL hi-res tracks be played at full resolution when using Google or Chromecast?

Imported from the Zendesk Help Center (created 2024-09-24). TIDAL made this statement after moving to FLAC playback: “Now all HiFi Plus subscribers can stream in HiRes FLAC on your Chromecast-supported devices via Google Cast within the TIDAL App. Please note, any file that is greater than 24-bit/48kHz will be streamed as 16-bit/44.1kHz if connected through…

What should I do if my Prisma model is not functioning properly?

Imported from the Zendesk Help Center (created 2021-04-12). First, try a simple reboot of the Prisma model by turning off and then after a few seconds turning back on the Prisma model from the back panel main AC power switch. If that does not solve the issue, perform a factory reset. This can be done…

What are the design concepts and conditions informing the Prisma network player and application design?

Imported from the Zendesk Help Center (created 2024-10-16). We continue to work to improve the Prisma application, but it may be helpful to understand the original design concepts and the current conditions of the Prisma network player platform. The Prisma bundle of network was never designed to have music streaming services such as Radio, TIDAL,…

Why Embed TIDAL and Qobuz in the Prisma App Instead of Adding Their Connect Features?

Imported from the Zendesk Help Center (created 2024-06-11). We have determined that we are unable to add TIDAL or Qobuz Connect to the Prisma platform. Adding new features or functionalities requires careful evaluation of their value, costs, and potential consequences. Adding TIDAL and Qobuz Connect to Prisma poses risks, such as potentially limiting future maintenance…