News

WiSA connected speakers losing connection

If only one speaker loses input (as opposed to both speakers in your setup losing their input at the same time), it indicates that there may be interference of the WiSA signal. Please follow these guidelines carefully: Check if the location of your WiSA enabled device (SC15 Prisma/PRE35 Prisma) is optimal: Make sure there are…

Plays with Audirvana

Plays with Audirvana certification signifies that they have been fully tested by Audirvana for the complete use of that sophisticated music management platform, and with Audirvana’s assistance, we have fixed some bugs and aligned certain specific functions to ensure the best possible experience.

Playback stops after a few songs with Android Prisma app

If you are using an Android smartphone, it can be the Android OS that disables network activities when Prisma app is in the background or screen is closed. Please check below article how to configure battery settings in your Android device. Recommended Battery settings for Primare’s Android Apps 

Embedded TIDAL and Qobuz in the Prisma App versus Connect

We have determined that we are unable to add TIDAL or Qobuz Connect to the Prisma platform. Adding new features or functionalities requires careful evaluation of their value, costs, and potential consequences. Adding TIDAL and Qobuz Connect to Prisma poses risks, such as potentially limiting future maintenance updates due to memory constraints in the hardware…

TIDAL hi-res tracks cannot be played at full resolution when casting with Google or Chromecast

TIDAL made this statement after moving to FLAC playback: “Now all HiFi Plus subscribers can stream in HiRes FLAC on your Chromecast-supported devices via Google Cast within the TIDAL App. Please note, any file that is greater than 24-bit/48kHz will be streamed as 16-bit/44.1kHz if connected through Chromecast.” So, as a result, the only way…

Latest firmware versions

These are the latest Prisma firmware versions:   Main Streaming Cast DSP OSD Dirac Release date   CD15 2.45 15572 1.52 – – – 17 Jun, 2025   CD35 4.09 15572 1.52 – – – 17 Jun, 2025   I15 2.93 15572 1.52 – – – 17 Jun, 2025   I25 3.01 15572 1.52 -…

Prisma Updating Information

Standard updating procedures: OOBE (Out of Box Experience) Prisma devices check for a new firmware on the server as soon as you initially set up or reset your device using the Google Home app. Periodic four-hour update Prisma checks the OTA server every four hours and updates the firmware if there is no active playback…

What to do if a Prisma product is not functioning properly

First, try a simple reboot of the Prisma model by turning off and then after a few seconds turning back on the Prisma model from the back panel main AC power switch. If that does not solve the issue, perform a factory reset. This can be done using the remote and OLED for menu display…

Recommended Battery settings for Primare’s Android Apps

With some Android mobile device settings in place, Primare APP, AIR, and Prisma playback may stop or become inconsistent. This may be because the Primare app needs to run in background to be able to play the next upcoming song. If this is not allowed due to settings in the mobile device (or the mobile…

Blind Factory Reset for DVD30 and all SP/SPA models

If your TV is not showing the On-Screen-Display, follow below steps to reset the settings to factory default.   SPA20 and SPA21 Press MENU button Turn the selector knob ONE click to LEFT Press ENTER on front panel of the SPA21 turn the selector knob TWO clicks to LEFT Press ENTER on front panel of…

Design concepts and conditions informing the Prisma network player and application design

We continue to work to improve the Prisma application, but it may be helpful to understand the original design concepts and the current conditions of the Prisma network player platform. The Prisma bundle of network was never designed to have music streaming services such as Radio, TIDAL, or Qobuz embedded into the application. Rather, the…