Prisma Updating Information – Primare

Products
- Network Players
  - Network Players
    Prisma is a bundle of technologies that provide the broadest spectrum of network music player features and functionality. Essentially a streamer for everyone and anywhere, in the household to explore, discover, and share the deeply satisfying experience of high-performance music playback.
    
    Overview
  - Allt-i-Ett
    - Allt-i-Ett
  - 5 series
    - NP5 Prisma
  - 15 series
  - 25 series
    - I25 Prisma
  - 35 series
- CD Players
  - CD Players
    The combined talents of the Primare team’s strengths in audio, digital and software systems design results in extraordinarily musical, high-resolution compact disc players and transports.
    
    Overview
  - 15 series
    - CD15 Prisma
    - DD15
  - 35 series
    - CD35 Prisma
    - CD35
    - DD35
- Phono Preamplifiers
  - Phono Preamplifiers
    The need to amplify the sometimes vanishingly low signal of the best phono cartridges demands a truly musical phono preamplifier that is as quiet as it is linear, and Primare provides two excellent options up to the task.
    
    Overview
  - 15 series
    - R15
    - I15 MM
  - 35 series
    - R35
- Integrated Amplifiers
  - Integrated Amplifiers
    Primare has established a tradition of producing exemplary integrated amplifiers offering comprehensive system control and remarkable power delivery as elegantly as their appearance implies.
    
    Overview
  - 15 series
    - I15 Prisma
    - I15 MM
    - I15
  - 25 series
    - SPA25 Prisma
    - I25 Prisma
    - I25 DAC
    - I25
  - 35 series
    - I35 Prisma
    - I35 DAC
    - I35
- Preamplifiers
  - Preamplifiers
    Any system with a Primare preamplifier at its heart is capable of creating a thoroughly convincing and compelling musical experience.
    
    Overview
  - 15 series
    - SC15 Prisma
  - 25 series
    - SP25 Prisma
  - 35 series
- Power Amplifiers
  - Power Amplifiers
    Combine the nearly unlimited power available with our UFPD 2 amplifier technology with simple, ultra-short signal paths and you have astonishingly high current output capabilities for remarkable ease, control, and stability when driving even the most difficult speaker load.
    
    Overview
  - 35 series
    - A35.8
    - A35.2
- Home Cinema
  - Home Cinema
    As with all Primare designs, our home cinema models are inspired by the Scandinavian concept of hygge – that deep satisfaction of time well spent, sharing food and drink, music and movies with family and friends in the simple celebration of everyday living – and with the firm belief that there should be no distinction between movie and music reproduction.
    
    Overview
  - 25 series
    - SP25 Prisma
    - SPA25 Prisma
  - 35 series
    - A35.8
- Other
  - Other
    We offer modular design in as many of our products as we can, in order to give you the power to choose just the features required to meet a wide variety of system needs.
    
    Overview
  - Accessories
  - Modules
About
Support
- Primare Help Centre
- Resources

Prisma Updating Information

Monday, May 4th, 2026 |

Standard updating procedures:

OOBE (Out of Box Experience)
Prisma devices check for a new firmware on the server as soon as you initially set up or reset your device using the Google Home app.
Periodic four-hour update
Prisma checks the OTA server every four hours and updates the firmware if there is no active playback and user interaction with the device.
Note: The update will be delayed until the next four hours if the device is playing during automatic verification.
Reboot method
Prisma checks for a new firmware after restarting (turning the device off and turning on with the AC power switch on the back, or disabling and turning on NP5 Prisma).

1. Open the Prisma app and go to Settings > Information > System Information to check if the update has already occurred. Compare your Prisma device’s firmware version with the Current Firmware tab in this FAQ.

2.If the update hasn’t occurred, force it by rebooting the Prisma device:

•For NP5 Prisma: Unplug and reconnect the power supply.

•For other models: Turn the AC mains power switch off and on.

3.The device will perform a full system check and install any available updates. Allow up to 10 minutes for the process, avoiding any use during this time.

4.If interrupted or stuck, simply reboot the device again.