News

Prisma firmware update process and the steps to take if unsuccessful

Imported from the Zendesk Help Center (created 2026-04-08). Background The OTA (On The Air) firmware update follows below progress: Downloading firmware The download progress is going from 10 – 100% in steps of 10. Depending on your Internet speed and server load, the time might differ. The device is comparing its firmware versions to the…

Troubleshooting network connection issues

All network players or streamers, regardless of brand or model, can experience connection instability on a home network. However, the likelihood and frequency of issues can vary depending on several factors, including network environment, and user habits. Let’s dive into potential causes and troubleshooting steps tailored to your situation.   Potential Causes 1. Wi-Fi Signal or…

testing TESTing

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PRIMARE’s Warranty Policy

As Primare products are predominantly sold internationally through authorised national distributors, it is the right and responsibility of the distributor in each country to determine and administer warranty and service policies. Therefore, contact your dealer or the distributor for your country to obtain assistance with warranty service. For those products purchased directly from Primare, a…

Primare User Guides

User Guides in HTML Format Our user guides are not available as PDF files. Instead, they are provided in HTML format and are available in more than 100 languages. Using HTML provides several important benefits: Always up to date: We can update the guides immediately, so you always have access to the latest and most…

SPA25/SP25 Prisma Dirac Live Updating Instructions

SPA25/SP25 Prisma Dirac Live Updating Instructions Download the SPA25/SP25 Prisma Dirac firmware zip file (do not unzip the file) shown as “SPA25-Dirac…” Connect the SPA25/SP25 Prisma to the network using LAN/ethernet connection Connect the SPA25/SP25 video output to the Main video monitor to access the OSD Menu Find the Dirac IP address in the Network…

HDMI and related video specifications for the SPA25 Prisma and SP25 Prisma

Primare’s home cinema line, featuring the SPA25 Prisma multi-channel integrated amplifier and SP25 Prisma multi-channel preamplifier processor, is crafted with precision to deliver an exceptional home cinema experience for both cinephiles and audiophiles. Every design choice reflects a balance between cutting-edge technology and real-world usability. Thoughtful Video Design Choices The SPA25 Prisma and SP25 Prisma…

Recommendations for Storing and Playing Back Digital Media

In the short guide linked below we describe how to optimally RIP your CD collection, how important the music server software is, and how to choose the right NAS for you. If you follow steps below, browsing your collection should be a great experience. Good luck!   Primare Stored Digital Media Recommendations 02042022.pdf

The rationale for three feet

Why three instead of four feet is simply a matter of the trade-off between occasional inconvenience and long-term audio performance—and can serve to illustrate Primare’s Practical Design approach, which is inspired by the Swedish concept of lagom (“laah-goam”), meaning “just the right amount.” Not too much. Not too little. Our use of three feet is the…

Trigger cable specifications

Primare uses a 12v trigger system with a 3.5mm centre pin live mono cable.

Differences between the D20 MK1 and D20 MK2

As it was a running change to the basic D20 platform, swapping out the transport and DAC chipset, there is no obvious designation on the components themselves, with the only way to identification being that the “digital out” text is on the left side of the connector for MK1 and on the right side of…

TIDAL Dolby Atmos and Sony 360 playback with Prisma models

“When a device and/or connected playback system is not Dolby Atmos enabled, TIDAL will recognize this, and the stereo version of the track will be played. The listener will be notified with an in-app notification.” https://support.tidal.com/hc/en-us/articles/360004255778-Dolby-Atmos-Music   As Prisma is stereo or two channel PCM only, and not Dolby Atmos enabled or Sony 360 Degree…