News

Troubleshooting network connection issues

All network players or streamers, regardless of brand or model, can experience connection instability on a home network. However, the likelihood and frequency of issues can vary depending on several factors, including network environment, and user habits. Let’s dive into potential causes and troubleshooting steps tailored to your situation.   Potential Causes 1. Wi-Fi Signal or…

testing TESTing

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PRIMARE’s Warranty Policy

As Primare products are predominantly sold internationally through authorised national distributors, it is the right and responsibility of the distributor in each country to determine and administer warranty and service policies. Therefore, contact your dealer or the distributor for your country to obtain assistance with warranty service. For those products purchased directly from Primare, a…

Why Primare User Guides are not printed or available as PDF files

Our user guides are not available in PDF format. Instead, they are provided in HTML format, ensuring they are accessible in over 100 languages. This approach allows for instant revisions and updates, so the most current and accurate information is always readily available. It also eliminates the significant costs associated with translating and printing guides—costs…

SPA25/SP25 Prisma Dirac Live Updating Instructions

SPA25/SP25 Prisma Dirac Live Updating Instructions Download the SPA25/SP25 Prisma Dirac firmware zip file (do not unzip the file) shown as “SPA25-Dirac…” Connect the SPA25/SP25 Prisma to the network using LAN/ethernet connection Connect the SPA25/SP25 video output to the Main video monitor to access the OSD Menu Find the Dirac IP address in the Network…

HDMI and related video specifications for the SPA25 Prisma and SP25 Prisma

Primare’s home cinema line, featuring the SPA25 Prisma multi-channel integrated amplifier and SP25 Prisma multi-channel preamplifier processor, is crafted with precision to deliver an exceptional home cinema experience for both cinephiles and audiophiles. Every design choice reflects a balance between cutting-edge technology and real-world usability. Thoughtful Video Design Choices The SPA25 Prisma and SP25 Prisma…

Recommendations for Storing and Playing Back Digital Media

In the short guide linked below we describe how to optimally RIP your CD collection, how important the music server software is, and how to choose the right NAS for you. If you follow steps below, browsing your collection should be a great experience. Good luck!   Primare Stored Digital Media Recommendations 02042022.pdf

The rationale for three feet

Why three instead of four feet is simply a matter of the trade-off between occasional inconvenience and long-term audio performance—and can serve to illustrate Primare’s Practical Design approach, which is inspired by the Swedish concept of lagom (“laah-goam”), meaning “just the right amount.” Not too much. Not too little. Our use of three feet is the…

Trigger cable specifications

Primare uses a 12v trigger system with a 3.5mm centre pin live mono cable.

Differences between the D20 MK1 and D20 MK2

As it was a running change to the basic D20 platform, swapping out the transport and DAC chipset, there is no obvious designation on the components themselves, with the only way to identification being that the “digital out” text is on the left side of the connector for MK1 and on the right side of…

Gapless and Crossfade Playback

There seems to be some confusion regarding the meaning of gapless and crossfade playback.  Gapless or seamless playback is the uninterrupted playback of consecutive audio tracks, such that relative time distances in the original audio source are preserved over track boundaries on playback. This means that tracks will flow into the next song without pause. Gapless is available only when…

WiSA connected speakers losing connection

If only one speaker loses input (as opposed to both speakers in your setup losing their input at the same time), it indicates that there may be interference of the WiSA signal. Please follow these guidelines carefully: Check if the location of your WiSA enabled device (SC15 Prisma/PRE35 Prisma) is optimal: Make sure there are…