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How to solve dropouts with Sky Q box?

Imported from the Zendesk Help Center (created 2024-11-27). Audio dropouts on the Sky Q box can be frustrating, but there are several potential solutions to help resolve the issue. These dropouts can happen for a variety of reasons, including HDMI handshake issues, incorrect settings, or connection problems. Here are some steps you can take to…

What are the SPA25/SP25 Prisma Dirac Live Updating Instructions?

Imported from the Zendesk Help Center (created 2023-12-01).   SPA25 Prisma Dirac Live Updating Instructions Download the SPA25/SP25 Prisma Dirac firmware zip file (do not unzip the file) shown as “SPA25-Dirac…” found under the Support tab on the primare.net website product page for the respective model. Connect the SPA25/SP25 Prisma to the network using LAN/ethernet…

What are the recommendations for Dirac measurement and calibration?

Imported from the Zendesk Help Center (created 2023-09-22). Before you get started, please note the following: Dirac Live measurement and initial calibration: we have confirmed in our testing and with Dirac that there is no need or benefit in doing multiple measurements of various playback configurations. Dirac Live measures each speaker individually and with a…

What´s the logic behind the A35.8 and not a “A25.8” to partner the SP25 Prisma?

Imported from the Zendesk Help Center (created 2025-05-02). There is no significant cost savings to be realised in producing an additional unbalanced input only amplifier model. However, there is a significant cost savings in producing an unbalanced input/output 11 channel processor, that is the SP25 Prisma, when compared to a fully balanced 16 channel reference…

Why are Netflix, YouTube, and other streaming services no longer available with BD32?

Imported from the Zendesk Help Center (created 2025-01-15). Streaming services like Netflix and YouTube that there were included with the BD32, as well as the OPPO BDP-93 player upon which it is based, are no longer supported due to the age of the related applications installed on the players and with the closure of OPPO…