Security Center

Vulnerability Response and Disclosure Process

1. Receive

Monitor and promptly assign received vulnerabilities

2. Verify

Verify the vulnerability and confirm the exploitability and impact

3. Develop Solution

Provide effective solutions or risk remediation measures

4. Confirm Scope

Investigate and confirm the scope of affected products

5. Release Security Advisory

Review and publish the security advisory (SA) for the vulnerability

Report Vulnerabilities

Please report any security vulnerabilities via email to:

info@primare.net

The email should include at least the following information:

• Products and versions affected
• Description of potential vulnerability
• Information about known exploits
• Disclosure plans

Important Note

Although we encourage the investigation of potential security breaches, we cannot tolerate any activity that may interfere with legitimate users or violate applicable computer abuse, cyber security and data protection regulations. Therefore, the following activities are prohibited:

• Modification or destruction of data
• Service disruption or degradation, such as DoS
• Disclosure of personal, proprietary or financial information

Product Support Policy

We strive to provide continuous security updates for our products. The security updates generally include the latest patches, vulnerability fixes, and other security improvements. We will generally maintain security updates for at least five years from the launch date of a product. However, the security update situation may vary by product, so please pay attention to our announcements. We will regularly publish and update information about the security of Primare products on this page to help you check your device’s security updates.

Updates will be based on an OTA-update.