WiSA User Guide


WiSA module does not start up.

  • Go to WISA SETTINGS in the GENERAL SETTINGS menu and make sure the WiSA module is on.

Unable to connect to speakers

  • Make sure your speakers are WiSA certified.
  • Make sure your speakers are connected to power.
  • Make sure your speakers are in associate mode.
  • Select ADD SPEAKERS.

If above does not help and you are unable to find any speaker please contact a Primare store for service support.

If your device finds some but not all of the speakers

Please contact you speaker manufacturer for support.

Speakers are very quiet

If you feel that you need to turn up the volume a lot for your speaker to output any sound, your speaker may be missing WiSA certified firmware. Please contact your speaker manufacturer for support.

No sound from associated speakers

  • Make sure the speaker is associated to your device.
  • Make sure your Primare device is not muted
  • Make sure WISA MODULE is set to ON and WISA NETWORK is set to ON.
  • SC15 only: make sure your analog output setting is set to PRE, (Line mutes the WiSA output).

If there is still no sound out:

  • Make sure that your Primare device outputs sound both on analog and digital out.

Please note that when playing on the PC/MAC input, if you play a sample rate above 192kHz the sound will not be output on WiSA.

If there is no sound from the digital output please contact your local Primare store for service support.

Product is stuck in “WiSA initiating please wait…”

Please contact your local primare store for service support


Printing or saving as PDF

You can print an on-line Primare user guide from your web browser, to provide you with a permanent copy to refer to away from your computer.

Alternatively, you can save a user guide as PDF files, to refer to when are you not connected to the internet.

To do so, simply choose Print, or Print followed by Save as PDF, from your browser’s File menu.

For the specific procedure for each of the most popular web browsers see How do I print or save a PDF copy of the on-user guides?.


You can use Google Translate to translate the contents of the Primare website. To do that, select the language you would like to translate into in the list below.

Please bear in mind, since the Google Translate is an automatically generated translation, we do not take any responsibility for errors in the text.