Primare Experience at Home

Primare Experience at Home

It takes time.

It takes time to design each and every Primare product, as we create them for the total experience – to hear, to see, to touch, to feel, to explore, to discover, to share and to celebrate.

It takes time to fully experience and appreciate the results of this total design effort.

We created Primare Experience at Home in order to allow you the time to not only deeply listen, but also to fully appreciate the look and feel, the ease of control provided by our products to the entire household to be able to enjoy the pleasure of high-resolution playback.

Primare Experience at Home allows you 45 days to completely engage in and appreciate fully the results of our total design approach.

So, take your time:

  • To allow the components to settle in and fully warm up over a few days of play so you can enjoy their best performance in your system.
  • To hear your speakers come to life like they may never have before with our source models or when being driven by our amplifiers with control and precision.
  • To see how the elegant and simple look of our compact components allow them to integrate into any environment.
  • To touch and feel the smooth turning of our iconic control knobs and the precise level of resistance calculated for each button.
  • To explore the many features offered by Prisma for the most complete control and connection of your system from familiar devices and applications.
  • To discover how precisely you can dial in your turntable system with the controls found in our phono stage designs or new music from hundreds of streaming apps and services easily accessible with our network players.
  • To share this total experience in a celebration of the senses with family and friends.

If after 45 days you should feel this experience does not meet your expectations, we will arrange for the return of the product for you.

How does the Primare Experience at Home work?

  • You purchase the product from this site.
  • The 45-day trial period starts when it arrives at your chosen delivery address.
  • In case you want to return the product you only have to contact us at sales@primare.net
  • We will send you a DHL notification and you will be contacted by DHL for a pickup.
  • Upon arrival of the product and our condition check we will contact you and start the refund process.
  • A standard restocking fee will be deducted from the original purchase amount refunded to you, less any additional amount based on the condition of the returned product – see Like New Condition below.
    NP5 and 15 series – 50€ per unit.
    25 and 35 series – 75€ per unit.

It is that simple and easy.

Like New Condition

We ask that you please take care to ensure that any product returned to us is in like new condition.
Primare may refuse a return or charge a restocking fee if the returned item is not in like new condition.
Conditions that will lead to refused returns or restocking fees include:

  • A different serial number than originally shipped.
  • Missing parts or original product packing material.
  • Damage because it was not packed in its original packaging for return shipment.

For more details please see Returns