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Frequently asked questions

General

  • How much do Primare products cost?

    At this link you will find our current Euro retail pricing document, with the note that prices may vary by country due to differences in currency and other importation costs.

  • How can I be made aware of any updates and information regarding new product developments?

    Sign up for our newsletter by clicking here.

  • Why does Primare not publish specifications like damping factor?

    We tend to publish limited specifications, and do not publish damping factor (DF) specifications of any kind as they are highly dependent upon test conditions (speaker and cable impedance, as well as frequency and duration of the test) and as a result, like so many specifications, are not a reliable performance predictor and can even be misleading (as higher is not always better).

    That said, high DF (or low output impedance) is important for the amp to fully control a dynamic driver's "pistonic" movement (forward and back). The amp will push a cone forward by applying current through the voice coil surrounded within the magnetic field formed by the magnet. Then the speaker cone comes back, moving the coil back within that same magnetic field and as a result creates a current that goes back to the amplifier. An amplifier with lower output impedance, aka higher damping factor, will absorb this incoming current better, with the general assumption that the amplifier will have more control over the driver.

    However, this isn't linear, as a higher DF does not necessarily mean higher performance. There isn't much benefit between a DF of 1000 compared to a DF of 80. Most of that excess DF is lost in the speaker cables, crossover and voice coil (amplifier output impedance plus the impedance of all that wire and electronics). Anything above 80 is good. Only once you are at 25 or lower might there be audible artifacts.

    Some manufacturers have been claiming DF figures of well over 1000, and as much as 2000 and 4000, leading consumers to believe that these amplifiers must provide superior performance as a result of having a higher DF rating than others.

    What is interesting to note, is that many highly respected tube/valve amps have very high output impedances, with their DF in the order of 8 or 12, usually always under 20, but are often thought to be some of the best sounding amplifiers available, and in many cases as a result of their natural sounding bass.

    There is even a very well-regarded solid-state amplifier manufacturer that keeps their DF at around 20-24 to maintain a house sound that consistently receives rave reviews from publications and the public alike.

    With this in mind, there is some thought that an extraordinarily high damping factor may lead to an amplifier being overly damped or controlled, leading to a cold and lifeless sound, particularly at low volumes where bass may sound diminished.

    But, in the final analysis, none of these specifications can indicate the sound of an amplifier, so we tend to disregard most specifications as indicators of performance, knowing that the only true test is listening. In fact, we find that most significant audio improvements we make to our designs have no impact on the measured response or specifications.

    But, so as not to disappoint, Primare amplifiers have very low output impedance, resulting in damping factors of 100-450 depending upon model and system conditions.

  • What is Primare’s warranty policy?

    As Primare products are predominantly sold internationally through authorised national distributors, it is the right and responsibility of the distributor in each country to determine and administer warranty and service policies. Therefore, contact your dealer or the distributor for your country to obtain assistance with warranty service. For those products purchased directly from Primare, a two-year parts and labour warranting is in effect, and should warranty service be required, contact us at info@primare.net. Any warranty is non-transferable, and outside of the EU is in effect within the purchasing country only, while the warranty is valid in any EU country for any product purchased within the EU.

  • Where is Primare made?

    All design work is managed from our offices in Sweden, with manufacturing taking place in state-of-the-art facilities in China, with the final production step of full QC testing of every component, including software and firmware updating if required, being done in our facilities in Sweden before being approved for shipping to customers worldwide.

  • How do I identify CD21/CD31 MKI and MKII models?

    Serial number beginning with:

    CD21 (MKI) / DSL drive       91

    CD31 (MKI)/ DSL drive        95

    CD21 MKII / Shinwa drive   11, 14, 17, 918, 919

    CD31 MKII / Shinwa drive   12, 15, 18, 958

  • How can I replace the drive in a CD31, CD21, or DVDi10?

    We are no longer able to provide drives for CD31 MKI, CD21 MKI, and DVDi10 models, as we are no longer able to source compatible drives that meet our specifications and expectations for long-term reliability. Note, drives for CD31 MKII and CD21 MKII models remain in our inventory sufficient to provide service for the foreseeable future.

    It may be helpful to know the timeline for the design and production of those models:

    2004 – CD31, CD21, DVDi10 designed utilising the DVS DSL 710A drive, with drives sourced from DVS Korea, produced in their factory in China. This drive, and its variants, became the drive of choice for many manufacturers, such as Arcam, Ayre, Cambridge, Denon, Meridian, Naim, and Primare, for its quality and perceived long-term reliability compared to other similar drives available at the time as high-quality dedicated CD drive options became limited and multi-platform audio and video players were being designed to meet market demand.

    2005 – First production of CD31, CD21, and DVDi10 models

    2006 – We are informed that DVS ceased production of the specific DSL 710A drive used in the CD31, CD21, and DVDi10 models. Primare purchased all remaining stock, but late communication led to limited inventory being available due to larger manufacturers having been informed earlier and buying up most existing stock. As a result, insufficient DVS drives were available for a second production run and anticipated service needs, forcing a redesign of CD31 and CD21, resulting in MKII models using a drive sourced from Shinwa.

    2010 – Primare purchases later production DSL drives to replenish service inventory. While generally reliable, some customers reported that they were unable to play certain CDs.

    2015 – To replenish our service inventory, we purchased additional drives then available on the market. However, testing conducted when we received them revealed that they were highly unreliable. For example, for every five drives purchased, only one drive would meet our specifications under testing. As a result, the cost of each useable drive became prohibitive, and with our lack of confidence in their initial and long-term reliability, it was determined that we could not in good conscience provide these drives to service centres and consumers.

    2019 – Last available DVS drives from our inventory were sold out, causing us to be unable to provide drives for service of the MKI models.

    We caution against purchasing DSL 710A drives currently available online as a result of our experience and because the loader and internal parts may be different, as it is not simply a drive, but entails all the supporting circuitry, and it is impossible to confidently determine whether the correct circuitry will be included from the information available online.

    There are sufficient supply of Shinwa drives available in our parts inventory for service of MKII models for the foreseeable future, but note that the drive was changed three times throughout the production life of those models, so contact us at info@primare.net with the serial number of your unit to determine which version of the drive is required.

Prisma

  • How can I confirm that the ethernet cable input is being used for better audio quality?

    Even though WIFI will be used to connect your mobile device to the network, ethernet connection for any Prisma device takes precedence over WIFI, so if you connect the ethernet cable wired connection takes place. To confirm this, the centre network LED on the NP5 will be green for ethernet connection and blue for WIFI, with WIFI or LAN being visible in the OLED display of all other Prisma models.

  • How can I be made aware of any updates and information regarding new product developments?

    Sign up for our newsletter by clicking here.

  • Are there classical music oriented streaming services you can recommend available with Chromecast?

    Try Idagio with their Premium plan providing files in FLAC format, with resolution at 16-bit 44.1 kHz, and Primephonic providing 24 bit FLAC files playback with their Platinum plan. Both offer a carefully curated Classical focused streaming service and free trials.

  • How do I use Queue and Playlist functions in Prisma?

    Queue and Playlist creation is available when playing files from a network connected hard drive or NAS.

    When in a folder, each file or song has a three dot menu icon to the right that when clicked reveals a menu offering options of playing the track now, or adding it to a queue in a variety of ways or to a playlist. Queues that have been created can be seen under that tab, and saved as a playlist, and those playlists are available for playback, modification or deletion under the Playlist tab.

    Note: there is a bug in the current Android Prisma application preventing the effective use of Queue and Playlist functions. We are working to resolve by going to a cloud-based solution for both Android and iOS in an update to be released soon.

    Sign up for our newsletter to be kept informed of progress and other news by clicking here.

  • What should I do if my Prisma model is not functioning properly?

    First, try a simple reboot of the Prisma model by turning off and then after a few seconds turning back on the Prisma model from the back panel main AC power switch.

    If that does not solve the issue, perform a factory reset. This can be done using the remote and OLED for menu display or by pressing and holding the standby button for 10 seconds. 

    When the Prisma model has started again after the reset, power it off using the AC mains switch on back side.

    Connect the Prisma model to the WIFI network or the ethernet cable from your switch (or your router if it has a built-in switch) to the Prisma Ethernet port (LAN IN for I25, I35, and PRE35 models that have two ethernet ports).

    Power ON your Prisma model.

    This process should resolve most issues, if not, contact us at info@primare.net

  • How do I manually initiate a Prisma update?

    First go into the Settings/Information/System information tab in the Prisma app and confirm that the update has not already taken place by confirming the firmware versions on your Prisma device with information found in the Current Firmware tab in this FAQ.

    If the update has not taken place you can force an update by rebooting the Prisma device, by either unplugging it from power and then reconnecting the power supply if an NP5 Prisma or by turning off and then back on using the AC mains power switch on the back panel.

    This will cause the Prisma device to do a full systems check, including checking for any new firmware updates, which will be installed if any are available.

    Do allow a good ten minutes (it should not take this long, but just to be on the safe side) for this full process to take place, being sure not to use it during this process so that it can be completed without interruption.

    If for some reason it is interrupted and gets stuck, simply reboot again.

  • What are the latest Prisma firmware versions?

     

    Model

    NP5

    SC15

    I15

    I25

    I35

    PRE35

    CD15

    CD35

    Main

    1.77

    3.27

    2.31

    2.08

    3.22

    2.45

    1.94

    3.32

    Streaming

    12156

    12156

    12156

    12159

    12159

    12159

    12156

    12156

    Cast

    1.36.145856

     

  • Is gapless playback available with Prisma?

    Gapless playback is available for stored files on drives connected to the USB A input and network connected hard drives, as well as from services that provide it using AirPlay, Bluetooth, Spotify Connect, and Roon. Services accessed through Chromecast built-in are not gapless, with the exception of Roon using that platform as endpoint. 

  • How are Prisma devices updated?

    1. OOBE (Out of Box Experience) - Prisma devices check for a new firmware on the server as soon as you initially set up or reset your device using the Google Home app.
    2. Reboot method - Prisma checks for a new firmware after restarting (turning the device off and turning on with the AC power switch on the back, or disabling and turning on NP5 Prisma).
    3. Periodic four-hour update - Prisma checks the OTA server every four hours and updates the firmware if there is no active playback on the device. Note: The update will be delayed until the next four hours if the device is playing during automatic verification.
  • Can I use Prisma without connection to the internet?

    You are able to use any Prisma model as a network player without connection to the internet, but you will need to have set up a local area network by adding a small router to the system if you don’t already have one in the home. 

    To that we would recommend adding a NAS (local area network connected self-powered hard drive with media management software installed) in order to take advantage of full Prisma connectivity and control functionality, as well as best audio performance.

    The mobile device with Prisma installed will be used to control the NP5 Prisma connected over wifi, while the Prisma component can be connected either by wifi or ethernet (we prefer the latter for both connectivity and performance reasons).

    You can play files from a portable drive connected to the USB A input on NP5 Prisma but note that the USB A input on all Prisma models was was not designed for critical listening connection or control, nor for long–term large–scale digital media music library storage. Rather for temporary, more informal listening, with a thumb or portable drive. For further details click “What can the USB A connector be used for?”

  • Do I need a Google account to setup a Prisma component?

    WiFi – you can setup a Prisma component in your network without a Google account when using WiFi network connection, either by following the instruction prompts found in the Android Prisma application, or if using an iOS device, following the instructions below:

    Go to the Wi-Fi menu under Settings on your iOS device. Select the Prisma model you wish to setup under “SET UP NEW AIRPLAY SPEAKER…” at the bottom of the list. Select the network you want your speaker to connect to and select “Next”. Follow the instructions on the screen to complete setup.

    Ethernet – using ethernet connection provides immediate setup in your network simply by inserting the cable into the ethernet socket on your Prisma component. However, currently Google Home, and a Google account, must be used to configure a Prisma component when using ethernet connection, but we are exploring options for allowing direct connection as described above for WiFi.

    Note: with either WIFI or Ethernet connection, to take advantage of Chromecast built-in related features and functionality, such as casting, voice control, and multi-room/multi-zone configuration and control, set up and configuration must be done through Google Home, with a Google account.

    So, you can “configure” a WIFI connected Prisma component without having a Google account or having used Google Home to “set up” the component’s network connection, but you can’t “configure” an ethernet setup/connected Prisma component without having a

    Google account and using Google Home. Yes?

  • How do you play Tidal with Prisma?

    So, open Tidal, pick a track and album, press play, and then click on the now playing thumbnail in the lower left of the home screen. This will open up a larger play screen that will have at the lower left a small icon of a speaker with sound waves coming out of it. Click that icon and a new menu window will open up showing all of the devices you might have on your network and the various options you can use to connect to the Prisma device: AirPlay&Bluetooth (to further select connection options on those platforms) and the Chromecast devices that may be available. Select the device you wish to listen with and the music should stop playing in the device and begin to play from your speakers connected to the Prisma product.

  • How do you play Qobuz with Prisma?

    Currently Qobuz is played from the application on your mobile device using AirPlay (resolution up to 16/44.1kHz), by casting using Chromecast built-in technology (resolution up to 24/96kHz, not gapless), or by using Roon, either with Chromecast built-in as endpoint or directly with Roon Ready* (with gapless playback and resolution up to 24/192kHz).

    *NP5 Prisma Roon Ready now, remaining Prisma models by future update

  • What Bluetooth codec does Prisma use?

    Prisma uses standard Bluetooth SBC Codec (4.1, Low Energy), with sampling rates of 44.1 kHz, 48 kHz, and Joint Stereo 32 kHz, optimised for best performance for more casual, less critical listening experiences, while recommending the use of the high–performance connection options for more critical listening, such as Spotify Connect, AirPlay (for true 16/44.1kHz) and Chromecast built-in (with resolution up to 24/96kHz).

     We have elected to do so as any of the other Bluetooth codecs, no matter how advanced, do not deliver true high resolution. More importantly for us, the most advanced codecs, such as aptX and aptX HD, are available only to those who have that technology in both receiver and transmitter. Meaning that this technology is not accessible by too many people (including all iPhone users) to meet our goal of providing the best possible experience for the greatest number of people. 

  • Is digital signal processing (DSP) available with Prisma?

    With the addition of Roon music player and media management software, a number of digital signal process controls are available, including sample and bit rate management, digital filter slope characteristics, and multiple audio equalisation options for remarkably effective frequency response adjustments, including parametric equaliser and a variety of filters and plug-ins. For more information go to https://roonlabs.com/ 

  • Can a playlist be made by combining tracks from multiple streaming services and files from a network connected hard drive?

    With the addition of Roon music player and media management software hybrid playlist creation is possible from tracks stored on a NAS and those available from Tidal HiFi and Qobuz music streaming services. For more information go to https://roonlabs.com/ 

  • When will Roon Ready be available with Prisma?

    NP5 Prisma is currently Roon Ready, with the remaining Prisma models being tested, with the expectation that related updates will be launched as soon as possible in the first half of 2021. In the meantime, the many performance, connection and control features of Roon can be enjoyed with Chromecast built-in acting as endpoint for resolution up to 24/96kHz. For more information about Roon go to https://roonlabs.com/ 

  • Why aren’t music streaming service applications embedded into the Prisma application?

    Keeping the music streaming service applications outside of the Prisma application allows for direct connection to those services, removing an unnecessary layer of additional software controls that can lead to unintended consequences resulting from updates to both operating systems and music service applications. By avoiding these complications, the results should be more consistent operation of Prisma streaming over the long term. 

  • Which music streaming services are available with Google Assistant voice control?

    Voice control is available with Prisma through Google Assistant and Chromecast built-in technologies when using an Android mobile device or Google Home speaker like the Google Home Mini. Once the Android device or Google Home speaker is connected to your network you can begin casting the following supported services: 

    • Google Play Music Free and Premium
    • YouTube Music (Select markets) (requires YouTube Red subscription)
    • Spotify Free and Premium
    • Pandora (U.S. and Australia only)
    • TuneIn
    • iHeartRadio  
  • Is TuneIn radio a free application?

    Yes, there is a free ad-based subscription tier offered by TuneIn radio, but it may be difficult to find and select. When first opening the TuneIn application after downloading to your mobile device a full screen offer for the paid Premium service will be visible, giving the appearance that this is the only option. However, there is an “X” in the upper right-hand corner of that screen that when pushed will reveal an alternative screen where the free subscription can be selected, allowing connection to live sports, up-to-the-minute news, curated music, millions of podcasts, and over 120,000 streaming radio stations.

  • What radio stations are available with Prisma?

    There are literally hundreds of radio apps that are part of the Chromecast built-in platform, with TuneIn radio being the most popular.  You can find a list of most of the applications available for casting at this link (you will need to hit the “show more” button many times in the Music & Audio section of the page, as there are many apps 😉 

    Chromecast music and audio apps:  https://store.google.com/us/product/chromecast_apps?hl=en-US 

  • Which will provide me better performance when casting from Spotify, Spotify Connect or Chromecast built-in?

    Spotify Connect should provide better audio performance due to it 320kbps capabilities compared to 256kbps when Chromecast built-in is used. 

  • Does Prisma have access to Amazon Music HD and Ultra?

    Currently, Amazon Music is available with Primare Prisma using Chromecast built–in. However, Amazon Music HD and Ultra HD have not yet been made available on that platform at this time. 

     It is our understanding that, for the initial phase of the HD/Ultra HD launch, Amazon has entered into a limited number of hardware manufacturer partnerships similar to the limited number of countries where the service is available. (US, UK, Germany, and, Japan). and that the next phase of the platform’s development includes accessibility to Chromecast built-in with the expansion of service availability to other countries. 

     As it is uncertain when this next phase of HD/Ultra HD development might take place, we are exploring options for direct access to this and other high resolution streaming services outside of the Chromecast built-in platform, but cannot provide confirmation at this time of when those features may be available with Primare Prisma. 

  • Is Tidal HiFi Masters available with Prisma?

    Tidal Master playback with Prisma is available using:

    • AirPlay (with Master file playback resolution at 16/44.1)
    • Roon with Chromecast built-in as endpoint, or directly, following Roon Ready certification, resolution up to 24/96 (NP5 Prisma is Roon Ready, with certification and automatic over the air – OTA – update for all other Prisma models to be made available as soon as possible in the first half of 2021).
    Note:
    • We are currently working with Tidal to make Tidal Connect available on all Prisma models by free automatic software update in 2021, which will provide Master file playback among other feature and performance enhancements.
    • Tidal Master file playback is not available for playback using the Chromecast built-in platform directly. We are exploring options with Google to provide Tidal Master playback with Chromecast built-in, but are uncertain when that might be possible.
    • Another option for Tidal Master file playback would be to use a third party UpNP control application such as mconnect or BubbleUpNP, with resolution up to 24/48.
  • What music streaming service applications support casting with the Chromecast built-in technology that is included with Prisma?

    There are hundreds, including Amazon Music, Google Play, Apple Music, Spotify, and the most popular services providing higher resolution playback options, such as Tidal HiFi, Qobuz, and Deezer HiFi, with resolution up to 24/96kHz. Use this link to see a list of Chromecast built-in enable service applications. https://store.google.com/us/product/chromecast_apps?hl=en-US

  • How do I cast from a music streaming service to Prisma?

    • Begin by playing a track or album on the music streaming application. 
    • Once the selection has begun to play, press on the thumbnail image of the selection at the bottom of the play window on the left. 
    • Upon entering the larger play screen, there will be a cast symbol that looks like a speaker.
    • Press the cast button and cast options should appear in a directory for either Chromecast built-in, Spotify Connect, or AirPlay and Bluetooth.
    • You should see your Prisma product or products on that list, if it has been connected to the network.
    • Press the Prisma product you wish to cast to, and casting should begin within the few seconds.
    • Note: there will be a longer delay between the time of command and corresponding action when using AirPlay and Bluetooth than with either Chromecast built-in or Spotify Connect.

     

  • What can the USB A connector be used for?

    USB A input on Prisma was not designed for critical listening connection or control, nor for long–term large–scale digital media music library storage. Rather for temporary, more informal listening, with a thumb or portable drive. 

     The reasons for this are primarily performance related. The USB A connector is not the best sounding digital connector, partly as a result of its handling both audio signal and power, and as larger drives draw greater power from the socket, this can adversely affect both operation and performance quality. 

     Therefore, an Ethernet or WIFI connected NAS drive with media management software installed (such as MinimServer) has been prioritised as it offers the best performance and fullest functionality for Prisma connection and control 

     If USB A remains the preferred option, some information may be helpful: 

    • Drives must be formatted to either FAT32 or NTFS 
    • Maximum drive sizes are 512gb for FAT32 and 2tb for NTFS 
    • 50 folder or file limit, with no cover art, so recommended to: 


      Arrange files on the drive using a computer to sort by artist folder, and then within the folder by artist (last or first name), then album title, and then individual tracks.  

      Once sorted, folders and files will be displayed by alphabetical order, so file numbers should be removed at the head of any name or title (such as track numbers within albums). 

    • Searching, queue or playlist function are not available with USB A input, but full functionality is available from NAS connection, either by WiFi or ethernet. 
    • The use of a USB noise reduction device, such as the Audioquest Jitterbug or IFi isilencer, is recommended to improve performance.
  • What is Prisma?

    Prisma is the name for Primare’s bundle of network player technologies, bundled together to provide a complete streaming experience, and is composed of two basic elements.  

    The first is the Prisma application is designed to perform two essential functions: setup of any Prisma model, allowing for the customization of the device to best suit the system needs, and control of a network connected hard drive (NAS).  

    The second element is the suite of connection and control platforms providing direct access to hundreds of music streaming services.  In addition to AirPlay 2*, Bluetooth®, Roon Ready*, and Spotify Connect, Prisma features Chromecast built-in, a unique streaming portal allowing effortless direct connection to hundreds of streaming applications. 

    *available throughout the Prisma model range by future update beginning with NP5 Prisma second quarter of 2020. 

Home Theatre

  • Can you recommend a 4K UHD disc player in the absence of a Primare option?

    If you can't find an OPPO UDP-203 or 205 on the used market at a reasonable price, we like:

    • Panasonic DP-UB9000 (possibly the best for video, with wide range of HDR options, but no SACD or DVD-A playback)
    • Sony UBP-X1100ES (possibly the best for sound, with SACD and DVD-A playback, but no HDR10+  - also consider the less pricey UBP-X800).
    • Pioneer UDP-LX800 (possibly the best all-rounder, with Dolby Vision and ability to play SACD and DVD-A audio - or the less pricey UDP-LX500)
  • Are there any 4KVM 4K Video modules available or future updates planned for past home cinema models?

    The 4KVM board is no longer in our inventory or available from any alternative sources that we are aware of, and there are no updates planned for past home cinema models.

    It may be helpful to know that the 4KVM video module was designed solely to partner our upscaling to 4K BD32 MKII universal disc player. As the BD32 MKII did not have HDR, we did not design the 4KVM board to have HDR capabilities.  

    Shortly after we were able to bring that update to market, the first full 4K UHD disc players, with HDR, came on the scene. Working with our transport partner, OPPO, and video processing development team we determined that 4KVM would be able to be used effectively with these new players as long as their HDR output could be turned off.  

    For those wishing to take advantage of HDR, a dual connection scheme would allow that playback option with 4KVM - HDMI 1 from the source connected to the display input for full 4K HDR video presentation; HDMI 2 connected to the 4KVM for audio processing - something both of our companies (Primare and OPPO) have recommended for years in order to ensure the best video and audio performance.  

    We produced a limited number of 4KVM boards, as we had begun the planning stages of new multi-channel product, and related updates, that would include HDR video (HDMI 2.0b) and object-oriented surround sound processing (Dolby Atmos and DTS X).  

    In the middle of that initial development process, the HDMI 2.1 specifications and three new HDR platforms were announced. HDMI 2.1 includes, among many other features, 8K/10K video and eARC (which would allow Dolby Atmos and DTS X to be transmitted through the ARC channel and for CEC to be turned off). No sooner than the HDMI 2.1 specifications were only confirmed that HDMI 3.0 would be announced soon (we have no details yet).  

    As a result, we have determined that we must change our multi-channel product development plans to avoid launching new products that might immediately be perceived as outdated (as happened with the 4KVM video module) by including as many of these new features, as well as few other tricks we have up our sleeves, that we believe are relevant to providing the best multi-channel audio and video experience.

    As we have developed these new models, it became immediately apparent that the nature of the new technologies and related software, hardware, and licensing considerations would prevent us from being able to provide updates for past models as we have been able to do in the past. In part, this is due to the simple fact that the costs involved in doing so essentially would be the cost of the new models we are designing without the benefit of the new preamplification, amplification, and power supply technologies that form the essential foundation of those new designs.

    We are working hard to launch this all-new range of home theatre models before the end of 2020 and beginning of 2021, which will include:

    A35.8 multi-channel amplifier

    • 8 channels, 150 watts per channel (all channels driven)
    • XLR and RCA inputs
    • Each pair of channels is bridgeable to mono
    • MSRP TBD (estimated €4000)
    • Launch date TBD (estimated second quarter 2021)

    SPA25 Prisma integrated amplifier

    • 9 channel,100 watts per channel (all channels driven)
    • Dolby Atmos and DTS X
    • 4K UHD HDR switching
    • Dirac Live DSP capabilities
    • eARC
    • Prisma network player technology
    • MSRP TBD (estimated €5000)
    • Launch date TBD (estimated third quarter 2021)

    SP35 Prisma processor preamplifier

    • 16 channel fully balanced preamplifier
    • Dolby Atmos and DTS X
    • 4k UHD HDR switching
    • Dirac Live DSP capabilities
    • eARC
    • Prisma network player technology
    • MSRP TBD (estimated €6000)
    • Launch date TBD (estimated fourth quarter 2021)

    Sign up for our newsletter to be kept informed of progress and other news by clicking here.

     

  • How can I be made aware of any updates and information regarding new product developments?

    Sign up for our newsletter by clicking here.

  • What plans are in place for new Primare home theatre products?

    We are working hard to launch an all new range of home theatre models during 2021, including:

    A35.8 multi-channel amplifier

    • 8 channels, 150 watts per channel (all channels driven)
    • XLR and RCA inputs
    • Each pair of channels is bridgeable to mono
    • MSRP TBD (estimated €4000)
    • Launch date TBD (estimated second quarter 2021)

    SPA25 Prisma integrated amplifier

    • 9 channel,100 watts per channel (all channels driven)
    • Dolby Atmos and DTS X
    • 4K UHD HDR switching
    • Dirac Live DSP capabilities
    • eARC
    • Prisma network player technology
    • MSRP TBD (estimated €5000)
    • Launch date TBD (estimated third quarter 2021)

    SP35 Prisma processor preamplifier

    • 16 channel fully balanced preamplifier
    • Dolby Atmos and DTS X
    • 4k UHD HDR switching
    • Dirac Live DSP capabilities
    • eARC
    • Prisma network player technology
    • MSRP TBD (estimated €6000)
    • Launch date TBD (estimated fourth quarter 2021)

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    • Is Dolby Atmos playback possible from Primare BD32 and BD32 MKII universal disc players?

      Both the Primare BD32 and BD32 MKII universal disc players utilise HDMI 1.4 video output stages, making them compatible with any Atmos enabled receiver and processor for playback of Atmos encoded discs if the following steps are taken:

      1. Connect the player using HDMI to any Atmos enabled receiver or processor.
      2. Select the bitstream output on the player.
      3. Be sure that the secondary audio feature is turned off.

      The receiver or processor will decode the Atmos signal sent to it from the player. The display on the Atmos enabled receiver or processor should indicate “Dolby Atmos” or “Dolby Atmos – TrueHD.” 

      With a fully configured Atmos speaker system, the result will be a true Dolby Atmos experience.

    • Can the Oppo Media Control applications be used with BD32 and BD32 MKII models?

      As Primare BD32 is based on this Oppo BDP93 player, you can use OPPO Remote Control application, while the BD32 MKII is based on the BDP105 so the OPPO BDP-10x Media Control application is the one to use. Be advised, these apps have not been updated since 2014 and 2016 respectively, so may not function perfectly, but worth a try if interested.

    • Where can I find a replacement drive for BD32 and BD32 MKII?

      Best option is to search online for replacement drive and laser assemblies KEM-460AAA for BD32 (Oppo BDP-93) and KEM-480AAA for BD32 MKII (Oppo BDP105).

    • What remote can be used with P30 processor?

      P30 can be controlled with C24 and C23 remotes by pressing AMP, but the setup menu is accessed by pressing down the BAL button and navigated with volume +/- and arrow up/down buttons.

    • How do I connect the digital audio output of my new TV to a DVDi10?

      You will need to find an appropriate adapter, a SCART to HDMI adapter or a small DAC to convert the optical digital output of the TV to connect to one of the analog stereo inputs of your DVDi10.