FAQ: Prisma

How are Prisma devices updated?

  1. OOBE (Out of Box Experience) – Prisma devices check for a new firmware on the server as soon as you initially set up or reset your device using the Google Home app.
  2. Reboot method – Prisma checks for a new firmware after restarting (turning the device off and turning on with the AC power switch on the back, or disabling and turning on NP5 Prisma).
  3. Periodic four-hour update – Prisma checks the OTA server every four hours and updates the firmware if there is no active playback on the device. Note: The update will be delayed until the next four hours if the device is playing during automatic verification.